This Policy provides you with information on how we collect your personal information, how it is used, processed and stored, as well as informing you what your individual data protection and privacy rights are.
This Policy was updated on 31 Oct 2024.
Who is responsible for processing my personal Information?
The Enterprise Department Limited t/a Suzannah Joy is the Data Controller and the legal entity who is responsible for the personal information that is collected, processed and stored. Personal information means any information that can personally identify you, such as your name, address and contact details.
What personal information do you collect about me?
Please rest reassured that we only collect information that is necessary to provide our products and services, as described in this policy. Like many retailers, we collect your name, address, email address, telephone number and your order details when you shop by
phone, post, online or at our retail store. When you browse our website, we gather information about the pages you visit. This includes technical information such as your IP address, browser type and cookie information (unless you have disabled cookies on your device).
How do you collect my personal information?
We collect your personal information directly from you, for example through our order forms and through conversations we have with you.
Why do you need my personal information?
We collect and use your personal information for a number of reasons, including:
On our website
For other purposes
Note that if you do not provide us with certain information this may affect the service we are able to provide to you. For example, we require your personal information to be able to deliver the goods you have ordered.
What legal basis do you have to process my personal information in this way?
We rely upon different legal and legitimate interest bases to process your personal information depending on the reason for which we have collected or obtained it:
Where do you store my personal information?
The personal information that you provide to us is stored on secure servers in the UK.
Where is my personal information processed?
Your personal information is processed in the UK.
How long do you keep my information for?
We retain your information for as long as you hold an account with us. We have robust data retention and deletion procedures in placeand how long we keep your personal information will depend on the purposes for which we process it.
Can I see what information you hold about me?
Yes, if you would like to. You have the right to access the personal information we hold about you and is known as the ‘right of access’. You can make the request by phone, email or by writing to us – see How to contact us section for further information.
What other data protection rights do I have?
Right to rectify
We want to make sure that the personal information we hold about you is accurate and up to date. You can ask us to update your personal information if you think it is out of date or inaccurate.
Right to be forgotten
In certain circumstances you can ask for the information we hold on you to be deleted however should there be a legal or contractual obligation to hold your personal details we may not be able to carry out your request however we will explain this fully to you.
Right to restriction of processing
You can ask us to limit how we use your details in certain circumstances. For example, if you have challenged the accuracy of your personal details, you can request that we do not use it until it has been rectified.
Right to object to processing
You have the right to object to the processing of your personal information in certain circumstances. These include where processing is based upon our legitimate interests and where we process your personal information or undertake profiling for direct marketing
purposes.
If you want to exercise any of these rights, or have any queries in relation to them, you can make the request by phone, email or by writing to us. We will respond to your request as soon as possible and always within statutory timeframes. Note that it may be necessary for us to contact you to verify your identity before we can deal with your request.
Can I choose how to be contacted by Suzannah Joy?
Yes of course. You can choose how you want to be contacted by us, whether by post or email.
If you do not wish to receive our mailings you can opt out at any time by changing your preferences on your order form, via the telephone or email. We print up to six weeks in advance, so it may take up to this time for you to stop receiving mailings if you decide to opt out.
When we take your details including your email address, we give you the opportunity to opt out of receiving email marketing messages from us. However, you can unsubscribe from our email list at any point simply by clicking the unsubscribe link at the bottom of your
email.
Do you share my personal information with other companies?
There are some circumstances where we may share your name, address and email address with others. We do this when it is necessary to fulfil our legitimate interests of upholding customer service, better understanding our customer base and keeping you informed of offers and promotions that we believe you may be interested in.
On this basis, your personal information may be shared with: